ALAN TAN SIONG LEE, BUS CAPTAIN

Treat passengers like they are your own friends visiting from out of town. Alan Tan, Bus Captain

Within five years into his role as Bus Captain for Woodlands Transport, 36-year-old Alan Tan Siong Lee was selected to be part of a group of drivers to provide transport service to world leaders at the 2009 Asia Pacific Economic Cooperation Ministerial Meeting.

Hesitant at first, but because of his training and conscientious attitude, Alan took the task in his stride and performed admirably. This singular event became the highlight of his career, proving that an ordinary job such as driving a bus can have its special moments too.

Alan came into this role as a bus captain through the recommendation of a friend, who persuaded him to try out the position. Alan attributes his service attitude to his mentor who taught him about providing good service standards during his job orientation. While on the job, not only did Alan pick up valuable skills such as customer service, his English language skills also improved.

Alans work ethics, service attitude and going the extra mile for passengers represent the ethos of Woodlands Transport as a customer and people-centric organisation anchored on service excellence and reliability. He also credits his employer Woodlands Transport, for providing a professional but nurturing work environment that has helped him excel in his job, and find satisfaction and fulfillment in his role as a bus captain.